Returns & Exchange Policies

Returns & Exchange Policies

No Refunds/Exchanges on Apparel & Hats:

We do not accept returns or exchanges on the apparel unless the item you purchased is defective. We ask that you carefully look at the sizing chart to order the correct fit. If you receive a defective item, please contact us at info@lavagirlsurf.com with details of the product and the defect. You can send the item you consider defective to:

Lava Girl Surf, 158 Beach 91st/2. Rockaway Beach, New York. 11693

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

We accept Refunds/Exchanges on Bags and Jewelry:

We accept returns for our bags and jewelry. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at info@lavgirlsurf.com

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@lavagirlsurf.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping:

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.